The Burden of being a Black African
On 1st Aug 2008, we were in party of 4 (2 Ugandans and 2 Egyptians) travelling to Bali on Valuair. The manager on duty at the check-in counters barred the Egyptians from checking in because ‘they did not have a visa to Indonesia’. Despite repeated attempts to explain that Egyptians could obtain a visa on arrival Indonesia, the manager could not let them check in. Even when we managed to log on to the Indonesian Embassy website (thanks to good internet connectivity in Changi Airport) and showed her that Egyptians could get a visa on arrival, she did not let us check-in. After 30 minutes of embarrassment and repeatedly taunting us with ‘go and get visa first’, she came back and merely said you can check-in. There was no apology of any sort, not even an attempt to explain that there had been a misunderstanding.
On the 3rd of August 2008, we were scheduled to fly out of Bali back to Singapore and little did we know that we had another episode of embarrassment by Valuair waiting for us. My wife and I (the 2 Ugandans) were barred from checking in because we did not have a Visa to Singapore. Ugandans travelling to Singapore for less than 30 days do not need a visa and this has been like that for ages. Despite repeated explanations with evidence in the Ugandans’ passports that we had actually been to Singapore without having a Visa prior to travelling, the good manager did not let us check in. She asked us how she would tell that we were going to Singapore for less than 30 days. In one of the exchanges, we explained that we were British residents and we will be returning to Britain after the3 day break in Singapore. The manager then demanded to see our British visas and tickets to London Heathrow. She clearly had never had of an e-ticket or did not know how it works because despite our pleas that we did not have the ticket printed out, she said she will not let us check in until we showed her a ticket. Thankfully we still had a laptop and opened up our e-mails which contained the e-ticket. It appears to me that Valuair staff have no idea about Visa restrictions of all the nationalities flying to Singapore and Indonesia and it is therefore wrong for them to subjugate their customers to embarrassing situations.
This is the second time I am being subjected to unfair restrictions and incompetent service just because I am coming from Africa. One time in South Africa, I was refused service because the shop keeper was not sure that the credit card I carried was mine and he had no way of proving. Other than being Africans, the Valuair ground staff had no reason to doubt what we were telling them. It must have come as surprise that we as Africans had even thought of going to these popular tourist destinations – and yes as tourists. This is a case of prejudiced racism, where whatever we say or submit as Africans is doubted and has to be cross-checked. To apply for Visas at some embassies and consulates, we have to take evidence of all property we have ever owned, bank slips, marriage certificates and whatever else is necessary to prove that we can pay for our travel.
That is called the burden of being an African.
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